![]() ![]() WORX should have been more careful, valued their customer and protected her confidentiality. What if a dishonest person had received the poor woman's PayPal information? Yes, she should have been more careful but she was elderly and taking care of a very ill husband. ![]() I also called the lady, explained what happened, and returned her personal documents directly to her. I do not want to do business with such a lax and careless company so I sent both items back. WORX had apparently never even opened the box after it was returned to see what was remitted, much less checked to see if everything worked! Additionally, they had not even valued a customer enough to protect her confidentiality. The printed material included the woman's name, address, telephone number, PayPal account and PASSWORD, which she had inadvertently included with the returned item. The one I did open contained sheets and sheets of printed material FROM THE PREVIOUS OWNER. Both were in original boxes, one of which was badly smashed. I ordered two items from this company which were supposed to be new but reboxed. I feel there is not many options you can have to deal with your delivery from WORX, you would not see a same level delivery service and communications from Amazon. Their service is not reliable, for the reasons I mentioned, they even provide fake delivery information. If anyone who tries to have a purchase, please think it twice, you may easily get into a similar situation like this. So, now I have no idea when I can receive it. In fact, WORX hired the carrier for delivery, not me. Especially, the delivery information I got was misleading and totally fake, the customer service contact merely pointed me to FedEx and blamed them for any delivery issue. If I know they will make me wait for two weeks as of my purchase, I would not make the purchase. Reviewers complaining about WORX most frequently mention customer service problems. I tried to chat with company's online chat service, they pointed me to FedEx, and they then told me that I should expect the delivery in 7-10 business days (i. WORX has a rating of 2.21 stars from 24 reviews, indicating that most customers are generally dissatisfied with their purchases. When I checked with FedEx tracking information, it says delivery pending or not available. WORX web customer service posted initial scheduled delivery date was 10/08, then 10/12. I purchased a 12A electric turbine blower on 10/05. ![]()
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